3CX v12 (SP.B2) - Recordings not working

Discussion in '3CX Phone System - General' started by jed, Jul 13, 2013.

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  1. jed

    jed New Member

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    Hi

    Just found that Recordings doesent seem to work when placing the recordings on a Network Share.
    I made a V-Drive, and can create and delete directly on that drive from the Server, but 3CX cant place a recording on this drive.

    Caling from Extension 100 to 401, placing Recordings on a Share:
    Log states:
    13-jul-2013 09:42:30.196 [CM503023]: Call(C:2): Call recording is stopped, audio file: V:\3CX-v12\100\[JED it-service]_100-401_20130713094136(2).wav
    13-jul-2013 09:42:30.187 Leg L:2.1[Extn] is terminated: Cause: BYE from 10.100.x.xxx:5062
    13-jul-2013 09:42:00.952 Currently active calls - 1: [2]
    13-jul-2013 09:41:36.370 [CM503007]: Call(C:2): Extn:401 has joined, contact <sip:401@10.100.x.xx2:5060>
    13-jul-2013 09:41:36.368 [CM503007]: Call(C:2): Extn:100 has joined, contact <sip:100@10.100.x.xxx:5062>
    13-jul-2013 09:41:36.368 [CM503022]: Call(C:2): Call recording is started, audio file: V:\3CX-v12\100\[JED it-service]_100-401_20130713094136(2).wav13-jul-2013 09:41:36.368 Call(C:2): Recording is not started. Folder 'V:\3CX-v12\10039 is inaccessible
    13-jul-2013 09:41:36.366 L:2.2[Extn] has joined to L:2.1[Extn]
    (btw, where did the 39 come from)

    Making the same call, but moving to C:\Optagelser the Recordings work like a charme.
    13-jul-2013 09:47:20.598 [CM503023]: Call(C:3): Call recording is stopped, audio file: C:\Optagelser\100\[JED it-service]_100-401_20130713094559(3).wav
    13-jul-2013 09:47:20.594 Leg L:3.2[Extn] is terminated: Cause: BYE from 10.100.x.xx2:5060
    13-jul-2013 09:45:59.933 [CM503007]: Call(C:3): Extn:401 has joined, contact <sip:401@10.100.x.xx2:5060>
    13-jul-2013 09:45:59.931 [CM503007]: Call(C:3): Extn:100 has joined, contact <sip:100@10.100.x.xxx:5062>
    13-jul-2013 09:45:59.931 [CM503022]: Call(C:3): Call recording is started, audio file: C:\Optagelser\100\[JED it-service]_100-401_20130713094559(3).wav
    13-jul-2013 09:45:59.927 L:3.2[Extn] has joined to L:3.1[Extn]

    I would expect that 3CX should be able to store recordings away from the actual 3CX server, or?

    /Jesper
     
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  2. sbianco

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    Hi there,

    Thank you for your email.

    Please note that what you are trying to achieve is not currently possible.

    Please add this as a feature request at ideas.3cx.com.
     
  3. egiblockDM

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    did it work with version 11 ?
     
  4. kevin

    kevin Member

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    @egiblockDM

    V11 did not have this possibility either, unfortunately.
     
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  5. jed

    jed New Member

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