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3CX v15.5 and Yealink Shared Parking > Transfer Failed Call on HOLD

Discussion in '3CX Phone System - General' started by jim_p, Oct 5, 2017.

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  1. jim_p

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    Hello Community.

    Got stumped during implementation of a 3CX v15.5 fully patched system today. Hoping for some help from the guru's.

    Phones are All T46S Yealinks on latest firmware.

    Sample inbound logic.
    DID 555-555-0101
    DID 555-555-0102

    Sample Phone Config.
    Account 1 X 101
    Account 2 X 201

    Ring Group 1 X 201
    Members: 101,102,103
    Ring Group 2 X 202
    Members: 201,202,203

    Calls recieved on 555-555-0101 go to ring group 1
    Calls recieved on 555-555-0102 go to ring group 2

    BLF Config - Same across every phone reguardless of extension.
    BLF 1 - Shared Park 1
    BLF 2 - Shared Park 2

    Issue Description:
    Call 1 incoming is picked up from ring group 1 by extension 101.
    Call 2 incoming call to ring group 1 while user is active on the call (extension is set to accept calls from ring groups)
    Call 1 is placed on Shared Park1 successfully by pressing BLF Shared Park1
    User then Picks up Call 2 by pressing SoftKey Answer and are successfully connected.

    When User Attempts to Place Call 2 on Shared Park 2 by pressing BLF Key Shared Park 2 the phone displays Cannot transfer and then displays HOLD. the caller hears the on hold music and shared park 2 is not lit indicating the call was not successfully transfered to the shared park 2 extension.

    Perhaps I am missing something as this behavior occurs in the same way "transfer failed" on Account 2.

    Any help is greatly appriciated.
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Have you set the BLF 2 to line 2? If you answer from line 2, the DSS key you press must park the call using line 2, not line 1.

    Can't test this theory as its a non-3CX supported scenario as you have manually configured the phone, but it's worth checking.
     
  3. jim_p

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    Hey NickD
    Appreciate the response.
    I have checked the BLF configuration (which is provisioned from 3cx provisioning for Account 1 using the phone template provided from 3cx)
    On the Phone they point to Shared Park 1 / SP 1 / Line 1 and Shared Park 2 SP 2 Line 1. on Account 1
    Double checked the Account 2 on the Phone (which is the identical configuration in 3cx as it relates to BLF Keys)
    They point to Shared Park 1 and Shared Park 2 in the 3cx console BLF Configuration
    On the Phone they point to Shared Park 1 / SP 1 / Line 1 and Shared Park 2 SP 2 Line 2. on Account 2.

    Going to do some additional testing and let you know if that is what caused this failed transfer.
     
  4. jim_p

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    worked like a charm.

    3cx did not properly provision the second line shared park as line 2.
    After adjusting to Line 2 for SP2 everything works as it should
     
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