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3CX v15.5 scrolling my Caller ID name

Discussion in '3CX Phone System - General' started by XcamaroX, Mar 8, 2018.

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  1. XcamaroX

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    Hey guys,

    With the auto install of all these new updates, somehow my Caller ID name shows up in front of the name that is actually calling.

    For example, when someone calls me, my name (XYZ Computer) scrolls in front of the name of the person calling me, John Doe, so when my phone rings it shows XYZ Computer, then scrolls and shows John Doe.

    Where can I turn this off?

    Thanks!
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Can you provide us a screenshot of this scrolling?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Does this happen on external and internal calls? Do you have a DID directly to your extension that is named XYZ Computer? Please describe the call flow so we can try and understand where the name might be coming from
     
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