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3cx V3.0 Phone Ring muted

Discussion in 'iOS' started by garyrossiter, Mar 27, 2013.

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  1. garyrossiter

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    Seems when we have the phone ringing through bluetooth via something in our car, the phone will "ring" in the sense that a call can be answered, but the phone doesn't actually ring with any sound. Anyone have this issue?
     
  2. fhiadmin

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    Jun 19, 2013
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    We have this issue. I came on here to look for a solution. We are planning on using 3cx for SIP phones on iPod touches within our retail stores and found this issue. I tested as well on an iPhone and the same occurs. When switching to bluetooth, it seems to be streaming the audio only to the headset. With iMessage or even the key clicks it seems to be streaming it to only the headset. With the iPhone built-in phone app though it will ring on both the bluetooth headset as well as the iPhone itself. I'm not sure if 3CX could look into the iPhone phone API for the ringing aspect to get it to ring both on the headset as well as the phone. That would make a world of a difference for us instead of having our end users always having to have an earbud in their ear all day to know when their phone is ringing. If you disconnect the bluetooth from the iPod touch, the issue is that the call is on speakerphone because there isn't an earpiece.

    Every post from the 19th of Jan. 2011 must contain this informations for any support questions to the forum.
    Question will not be answered until informations has been added to the initial post.

    Use a topic/subject with the Version you use followed by the issue you have, for example "V1.0.20-Phone-Book dont past numbers"

    Device Info
    -------------------------------------------------------
    Phone Model: iPhone and iPod touch
    Generation: 5, touch 5th as well
    Firmware Version: 6.1.3 on both
    Jailbreak: NO
    Cydia Installed: NO

    Issue Info
    -------------------------------------------------------
    Handset: BT
    Contacts: Local
    Connection: WiFi
    Server: Internal
     
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