3cx V9, SPA-3102, blacklist works, ext rules by cid dont

Discussion in '3CX Phone System - General' started by FGCUHank, Jul 16, 2010.

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  1. FGCUHank

    FGCUHank New Member

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    Hello,

    Not a crisis and most likely I'm doing something wrong.

    I upgraded to V9 and in the extensions management, exceptions tab I added a phone number/cid and set it to end call. The call rang through to the extension.

    Here is the log data. Yes, I changed the number in the log data... I was using my cell phone.

    09:37:56.648 [CM505001]: Ext.10: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:10@192.168.3.4:5060]
    09:37:56.648 [CM503002]: Call(5): Alerting sip:10@192.168.3.7:5060
    09:37:56.586 [CM503025]: Call(5): Calling Ext:Ext.10@[Dev:sip:10@192.168.3.7:5060]
    09:37:56.554 [CM503004]: Call(5): Route 1: Ext:Ext.10@[Dev:sip:10@192.168.3.7:5060]
    09:37:56.554 [CM503010]: Making route(s) to <sip:10@192.168.3.4:5060>
    09:37:56.554 [CM505002]: Gateway:[SPA-3102] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:10001@192.168.3.4:5060]
    09:37:56.523 [CM503001]: Call(5): Incoming call from 0123456789@(Ln.10001@SPA-3102) to <sip:10@192.168.3.4:5060>
    09:37:56.523 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:10


    I then deleted the number from the extension's exception tab and logged into the system manager. The call logs show the cid was blacklisted and the call never made it to the extension.

    I was hoping to do this at the extension level so my wife could quickly add rules for fake surveys, political calls, etc on the fly without calling me or going into the system manager. But it is not a crisis if she e-mails me.

    Was just wondering if anyone had this working at the extension side?

    Thanks in advance.
    hg
     
  2. FGCUHank

    FGCUHank New Member

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    Wanted to post back something I've observed.

    As said above I have v9 and an spa-3102.

    Right now I have a blacklist entry for a very annoying survey company. When the call comes in I get one quick ring on the analog extension and then the call gets blacklisted.

    If I'm reading it right, it looks like the call is getting forwarded just before the blacklist takes place.

    21:24:06.303 [CM502001]: Source info: From: "ER SURVEYS"<sip:4029820757@192.168.3.4>;tag=1569040e4ff2ede6o1<sip:10001@192.168.3.4>
    21:24:06.303 [CM503013]: Call(6): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 10001@192.168.3.4 tid=-25011f42 cseq=INVITE contact=4029820757@192.168.3.7:5062 / 102 from(wire)
    21:24:06.303 Call(6): caller's number '4029820757' is in blacklist
    21:24:06.288 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:10
     
  3. FGCUHank

    FGCUHank New Member

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    Disregard the prior post. It seems to be the SPA-3102 sending the short ring.

    I just created a digital receptionist and the analog port on the SPA still gave a short ring.

    On a side note, on my digital receptionist, I set an timeout to forward to an extension after 10 and it never forwarded.

    23:04:22.444 [CM503007]: Call(15): Device joined: sip:80@127.0.0.1:40600;rinstance=2054d806d5918588
    23:04:22.444 [CM503007]: Call(15): Device joined: sip:10001@192.168.3.7:5062
    23:04:22.428 [CM505001]: Ext.80: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:80@127.0.0.1:5060]
    23:04:22.428 [CM503002]: Call(15): Alerting sip:80@127.0.0.1:40600;rinstance=2054d806d5918588
    23:04:22.241 [CM503025]: Call(15): Calling Ext:Ext.80@[Dev:sip:80@127.0.0.1:40600;rinstance=2054d806d5918588]
    23:04:22.194 [CM503004]: Call(15): Route 1: Ext:Ext.80@[Dev:sip:80@127.0.0.1:40600;rinstance=2054d806d5918588]
    23:04:22.194 [CM503010]: Making route(s) to <sip:80@192.168.3.4:5060>
    23:04:22.194 [CM505002]: Gateway:[SPA-3102] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:10001@192.168.3.4:5060]
    23:04:22.178 [CM503001]: Call(15): Incoming call from 2398235971@(Ln.10001@SPA-3102) to <sip:80@192.168.3.4:5060>
    23:04:22.163 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:80
     
  4. FGCUHank

    FGCUHank New Member

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    Wanted to post back as I found problems on my side.

    1. Short ring from SPA-3102. On the SPA-3102 go into, admin mode, PSTN Line, down to PSTN-Voip Gateway setup and set PSTN ring thru line 1 to NO.

    2. Forwarding after timeout works in the digital receptionist. Was not paying attention and selected the on-hold.mp3 as the greeting. Forward timer does not work until after greeting is played.

    Still can't sort out auto forward by extension but blacklist is just as good now.
     
  5. nb

    nb Support Team
    Staff Member 3CX Support

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    Hi - Thanks for posting back at each stage of your results.
    So At the moment what is your current pending problem?
     
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