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- Jan 21, 2016
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Hello.
I build an IVR on 3cx VAD. It has wide menu with many functions. Operator connect, credit request, leave feedback, listen for balance, pay your credit etc.
So what I need? Is there any function that I can see statistics how often this branch of menu used and which one is less.
For instance we have menu from 5 branches.
1 2 3 4 5
1 - connect to operator
2 - information about ATM's
3 - credit card order
4 - complains and feedback
5 - information about balance
Callers pressed: 1 button - 50 times in a month
2 button - 34 times in a month
3 button - 104 times in a month
4 button - 0 times in a month
5 button - 20 times in a month
So by this statistics I can recognize that menu 4 is useless and will remove it. Because no one use it.
Is there special function for that? If no, do you have any suggestion in this case?
I build an IVR on 3cx VAD. It has wide menu with many functions. Operator connect, credit request, leave feedback, listen for balance, pay your credit etc.
So what I need? Is there any function that I can see statistics how often this branch of menu used and which one is less.
For instance we have menu from 5 branches.
1 2 3 4 5
1 - connect to operator
2 - information about ATM's
3 - credit card order
4 - complains and feedback
5 - information about balance
Callers pressed: 1 button - 50 times in a month
2 button - 34 times in a month
3 button - 104 times in a month
4 button - 0 times in a month
5 button - 20 times in a month
So by this statistics I can recognize that menu 4 is useless and will remove it. Because no one use it.
Is there special function for that? If no, do you have any suggestion in this case?