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3CX verion 9.0.13545.594 SP1 Error

Discussion in '3CX Phone System - General' started by sam_atmosphere, Aug 7, 2010.

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  1. sam_atmosphere

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    Hi Guys,

    I am just using the new 3CX verion 9.0.13545.594 SP1 the i tried to update the System Promt Sets while updating i lost my internet connection then it says it failed then i when my internet connection was back online i resume updating but it gives me an message error a 3CX Interface message box says "An exception occurred SysPromptsUpdates Error: Unable to read data from the transport connection: The connection was closed."

    Is it a bug on the new system or just a hiccup. Please help me sort this thing out.

    Thanks

    Sam
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    There's a couple of things you can try out.

    1) Delete the Corrupted download of the prompts and re-download them from the 3CX Management Console. Delete the prompts manually by going here:
    C:\ProgramData\3CX\Data\Ivr\Prompts\Sets

    2) If you cannot download anything on that machine and the error persists, i'd suggest you check whether that machine can connect to the internet at all by visiting a site like http://www.3cx.com on it. If it does have internet, try restarting the entire machine if that's possible.
    - If not, try just restarting the 3CX Services.
     
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