3CX Voice (VoIP) Quality Monitoring

Discussion in 'Ideas' started by cel, Feb 1, 2017.

3CX Voice (VoIP) Quality Monitoring 5 5 26votes
5/5, 26 votes

?

Good idea?

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  1. cel

    cel

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    I would like if possibility to integrate the 3CX including the IP phone sets, Gateways into a proactive VoIP monitoring solution such as Service Pilot or IR Prognosis.

    https://www.servicepilot.com/en/voip-monitoring/
    http://www.ir.com/prognosis/features

    The 3CX should deliver the following information to the monitoring software;
    • Voice quality analysis (MOS, jitter, latency, etc.)
    • VoIP activity monitoring (call distribution, busy hours, internal vs. external, etc.)
    • Corporate call compliance (unauthorized destinations, non-business hours, etc.)
     
  2. voiphorizon

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    Voice quality metrics become essential when we have to hard facts to the client and show that problem is at the network end and not the application level, thereby enforcing trust on 3CX as application.

    Thanks,
     
  3. Nick Galea

    Nick Galea Site Admin

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    Good idea but lets highlight the most important because its too big an area to go at in one go... We can create additional reports as well as key call quality monitors - its something we wish to do... So maybe try to come up with a top 3 of the most important as a first step?
     
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  4. Silly English Kniggit

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    For us the most important is Voice quality analysis (MOS, jitter, latency, etc.) - the data for the rest is probably available via a call report. With customers increasingly wanting 3CX in the cloud / as a service, these metrics are becoming much more important.
     
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  5. accentlogic

    accentlogic New Member

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    Exactly. MOS, jitter, latency, packet loss reports from the console.

    Between the PBX and SBC would be useful as well.

    Reports showing metrics, and Alerts if call quality falls below configurable thresholds.
     
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  6. DavidAU

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    One of our customers has had a significant loss of confidence in their 3CX implementation because of numerous issues with the upstream trunk provider. As such, every little click, pop, delay, echo or anything else unexpected on every call is now caused by 3CX in their minds. If we could provide them a daily/weekly/etc report on RTP traffic statistics, packet loss, jitter, etc it would go an incredible way to reassuring them it is working as intended.
     
  7. Tifoso

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  8. jmiller

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    Struggling with some delay and echo sporadically right now so this would be very helpful.
     
  9. palmaz

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    Does anyone know if 3CX are ever going to including quality monitoring, on a per call basis, so that admins can see the actual latency, jitter, dropped packets, MOS for end to end? I think 3CX are UNABLE to do this, because they don't control the endpoints, but I would love for 3CX to give us confidence that this is something they can actual do, and some time frame.