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3CX web reports not showing complete call flow

Discussion in '3CX Phone System - General' started by way, Jan 16, 2014.

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  1. way


    Feb 21, 2011
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    Hi guys

    Looking through the 3CX web report call stats, I often find that calls to our ring groups (801 and 802) are listed as answered but it does not state who answered the call. Two such examples are in the screenshot below.

    What would be the reason for the ID not showing?

    Thanks in advance!

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