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3cx web reports

Discussion in '3CX Phone System - General' started by Mikee, Mar 26, 2013.

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  1. Mikee

    Mar 26, 2013
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    Hi ,

    I have some strange behavior with the 3cx web reports tool. A customer used this tool to generate call logs for his extension.
    They reported that the call logs totals and the extension statistics totals seems different from each other.

    I had the same behavior on a test environment :

    3 logs where generated from ext 100 > any (outbound) and from any > ext 100 (inbound) and the extension statistics log which shows inbound/outbound totals.

    call Logs :

    any> ext 100 (inbound) shows a total of 42 calls

    ext 100 > any (outbound) show a total 32 calls

    and the extension statistics totals show :
    Inbound 61 calls

    outbound 32 calls

    How is it possible that the extension statistics totals (inbound) shows different numbers than the Call logs totals (inbound) ???

    of course we double checked the time span of both logs .

    is the some logical explanation for this ?
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