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3CX Windows app Office 365 contacts import

Discussion in '3CX Clients' started by damirmih, Jan 11, 2019.

  1. damirmih

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    Hi,

    My collegue is having trouble importing contacts from his Office 365 account since last week. This was working properly for at least a year and with no changes from our end it stopped working. The message he gets in his 3CX client is: The remote server returned an error (403). Forbidden. Screenshot is attached. His office 365 login is working properly and there are no restrictions set on Office 365. We tried different computer same issue. Other users with from same domain are not having this issue. Please help! Thanks.

    Regards,
    Damir
     

    Attached Files:

  2. accentlogic

    accentlogic New Member

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    Has Multi-Factor Authentication (MFA) been enabled in O365 for that user? If so, this will happen. The user will need to create a One Time Password to use for the 3CX for Windows app.

    Tim Schulte
    ACCENTLOGIC
     
  3. VikramP

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    We have started to get same problems with few users
     
  4. cm2

    cm2

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    Today one of my clients has the same problem and I noticed the Office 365 plugin is no longer an option under integration. Any thoughts on why and when it will come back as this is an option my client uses.
     
  5. DSXDATA

    DSXDATA New Member

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    We also have a user reporting this issue (403) forbidden when syncing Office 365 contacts.
     
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  6. Nickro

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    User is reporting the same issue here. Any updates on fix for or if this a known issue?

    Edit: Two factor authentication is not turned on in O365 for this user.
     
  7. Tom the it

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    same issue here, with no 2factors auth
     
  8. dstobin

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    We're experiencing the same problem. just noticed it yesterday
     
  9. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi all,

    It looks like there's been a change in Microsoft's Office 365 APIs which has caused the Office 365 contact sync on the 3CX Windows Client to stop working.

    To connect to Office 365 you need to configure Office 365 sync at server level and contacts will be synced via the web client. https://www.3cx.com/blog/docs/office-365-pbx-sync/
     
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    #9 LeonidasG, Jan 16, 2019 at 9:22 AM
    Last edited: Jan 17, 2019 at 6:49 PM
  10. Andi Moser

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    Webclient?? Where you import O365 Contacts? I have found import csv-files.
    But I think there will be another import in webclient for O365. (V15.5 SP6)
     
  11. Nickro

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    This only works in the pro version. Is there a way to import contacts for each user individually?
     
  12. Sven Mitternacht

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