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3CX Windows Phone does not show Caller ID

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r.krijntjes

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Sep 23, 2015
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I have upgraded the 3CX Phone system to V12.5 and installed the new software for windows.

We have a company phonebook, but when someone from this phonebook calls, the pop-up does not show the callers name but just the phonenumber.
When i enter the same information in the personal phonebook it shows the callers name.

I dont want to enter each Name and Phonenumber per PC, it there a way to fix this?

Kind regards,
 
Does the name display properly on sets other than the 3CX phone?
 
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