3CX wizard unhandled exception error

Discussion in '3CX Phone System - General' started by benjamingojr, May 24, 2015.

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  1. benjamingojr

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    Hi Everyone

    Trying to install ver. 12 after uninstalling ver .11. After installation however I get a dialog box saying "Unhandled Exception has occured" . Clicking on the details gives me the message below

    Appreciate any ideas on how to get around this.

    Thanks in advance!

    Best regards

    Ben
     

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  2. CentrexJ

    CentrexJ Member

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    Was your v11 running the latest service pack before you ran the backup? if not restore v11 update to latest service pack then rerun backup remove v11 install V12 and import new backup.
     
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  3. benjamingojr

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    Hi Jonathan

    Yes v.11 was updated with the latest service packs. But lo and behold I simply uninstalled v.11 without any backups before running the v.12 installation. Tried to reinstall v.11 as a recourse but could no longer find the installation files on 3CX. Btw, I'm currently wanted by the business process contingencies police.

    Appreciate anymore suggestions you can give. Thanks for the response!

    Ben
     
  4. CentrexJ

    CentrexJ Member

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    I'm not sure about v12 but I know when you run v12.5 it will offer you the opportunity to backup your 3CX before it uninstalls the old version and installs the new one. Check your system for ZIP files perhaps you have a v11 backup.

    Failing that hopefully you have a backup of your windows or VM that you can restore and then use 3CX to backup the v11 and try again.

    The way 3CX does version upgrades you have to backup the old version, uninstall the old version, install the new version and then import the backup from the older version.

    http://www.3cx.com/blog/docs/upgrade-3cx-phone-system/
     
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