Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

3CX Zendesk Integration

Discussion in 'CRM / Helpdesk / App Integration' started by Davinderpal Singh Rehal, Sep 11, 2017.

Thread Status:
Not open for further replies.
  1. Davinderpal Singh Rehal

    Davinderpal Singh Rehal

    Joined:
    Sep 9, 2017
    Messages:
    2
    Likes Received:
    0
    #1 Davinderpal Singh Rehal, Sep 11, 2017
  2. Andreas Paradisiotis

    Andreas Paradisiotis

    Joined:
    Apr 7, 2017
    Messages:
    53
    Likes Received:
    12
    The app for initiating outbound call's through Zendesk is no longer supported by Zendesk. I suggest to install click2call chrome plugin from here

    Thanks
     
    #2 Andreas Paradisiotis, Sep 11, 2017
  3. Mike Cartwright

    Mike Cartwright

    Joined:
    Jun 3, 2017
    Messages:
    26
    Likes Received:
    0
    Besides Andreas' recommendation, you might want to check a 3rd party CTI like Tenfold, Davinderpal.

    Tenfold can integrate Zendesk with 3cx. Its features include click-to-call, automatic call logging, a floating UI (screen pop), a call analytics dashboard, and more.

    You can learn more about the integration here: https://www.tenfold.com/integrations/zendesk/threecx
     
    #3 Mike Cartwright, Sep 12, 2017
  4. Davinderpal Singh Rehal

    Davinderpal Singh Rehal

    Joined:
    Sep 9, 2017
    Messages:
    2
    Likes Received:
    0
    Thanks Andreas, it would be helpful if you could also update the documentation.

    Thanks Mike, I will definitely be having a look at it and also find out the pricing for it.
     
    #4 Davinderpal Singh Rehal, Sep 12, 2017
  5. Mike Cartwright

    Mike Cartwright

    Joined:
    Jun 3, 2017
    Messages:
    26
    Likes Received:
    0
    Glad to help, Davinderpal!
     
    #5 Mike Cartwright, Sep 12, 2017
Thread Status:
Not open for further replies.