3CX Zendesk Integration

Discussion in 'CRM / Helpdesk / App Integration' started by Davinderpal Singh Rehal, Sep 11, 2017.

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  1. Davinderpal Singh Rehal

    Davinderpal Singh Rehal

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    #1 Davinderpal Singh Rehal, Sep 11, 2017
  2. Andreas Paradisiotis

    Andreas Paradisiotis

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    The app for initiating outbound call's through Zendesk is no longer supported by Zendesk. I suggest to install click2call chrome plugin from here

    Thanks
     
    #2 Andreas Paradisiotis, Sep 11, 2017
  3. Mike Cartwright

    Mike Cartwright

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    Besides Andreas' recommendation, you might want to check a 3rd party CTI like Tenfold, Davinderpal.

    Tenfold can integrate Zendesk with 3cx. Its features include click-to-call, automatic call logging, a floating UI (screen pop), a call analytics dashboard, and more.

    You can learn more about the integration here: https://www.tenfold.com/integrations/zendesk/threecx
     
    #3 Mike Cartwright, Sep 12, 2017
  4. Davinderpal Singh Rehal

    Davinderpal Singh Rehal

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    Thanks Andreas, it would be helpful if you could also update the documentation.

    Thanks Mike, I will definitely be having a look at it and also find out the pricing for it.
     
    #4 Davinderpal Singh Rehal, Sep 12, 2017
  5. Mike Cartwright

    Mike Cartwright

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    Glad to help, Davinderpal!
     
    #5 Mike Cartwright, Sep 12, 2017
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