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3CXLogViewer Issue opening backup log file

Discussion in '3CX Phone System - General' started by elinet, May 2, 2016.

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  1. elinet

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    Good morning to all,

    I have a problem with 3CX Log Viewer.

    I Configured 3CX to keep 7 days of backup in the Troubleshooting menu.

    When i restart the 3cx services all logs are cleared and 3cx put the backup log file into C:\ProgramData\3CX\Instance1\Data\Logs\Backup

    I'm not able to open the 3cx log file with the 3cxLogiewer. It says "You don't have permission to open this file".

    Is there any method to open this file?

    Thanks
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    You might be running into a permission issue due to the files location, have a try launching the bin log viewer as Administrator.
     
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  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    You may want to also first try copying the files out of that folder into a different temp directory, then using the bin log viewer to it from there.
     
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