3CXPhone and Plantronics Savi W740 Setup

Discussion in 'Windows' started by advlaser, Aug 20, 2014.

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  1. advlaser

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    I'm attempting to setup 3CXphone for Windows with the Plantronics W740 wireless headset, but I'm running into problems.

    3CX has documented that the Plantronics Savi W740 Series is compatible. http://www.3cx.com/support/plantronics-configuration/
    According to the documentation, from the Plantronics Control Panel (ver 2.8 - the latest version), I need to select Default Softphone: 3CXPhoneForWindows. Only 3CXPhoneForWindows isn't on the list. The list includes Cisco, Avaya, Lync, Skype, etc, but no 3CX.

    I double checked the install to make sure 3CX just wasn't checked upon installation, but no joy. Has anybody had success setting up 3CX with the Plantronics Savi W740 series? Thanks!
     
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  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Are you running the Plantronics Spokes software or the Plantronics Hub ? Should be Spokes.
     
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  3. advlaser

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    I'm running the Spokes Software. This is strange / embarrassing, today when I double checked the settings, 3CXPhoneForWindows showed up on the bottom of the list in the Spokes software. My guess is it's a result of restarting my computer this morning. Thanks!
     
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  4. pj3cx

    pj3cx Active Member

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    Ok perfect.
     
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