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- Nov 8, 2011
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Hi,
I've got an HTC Wildfire with 3CXPhone v1.3.4 installed, my boss has an iPhone4 with 3CXPhone v1.1.4 installed.
Our firewall is configured to allow the apps to connect:
Single ports:
5060, UDP & TCP, bi-directional
5090, TCP, bi-directional
Port range:
9000 - 9049, UDP, bi-directional
...and the apps do connect, but only up to a point.
Both the iPhone & the Wildfire show as Not Registered onscreen on their respective phones after a minute or so but, during that same time the 3CX Phone System shows them as Registered.
Some time later (about 2 minutes-ish) 3CX Phone System reports them as unregistered.
Below is an excerpt of the 3CX Phone System log entry for the Android app:
09:28:35.628|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.113: new contact is registered. Contact(s): [sip:[email protected]:55216;transport=TCP;ob/113]
This is the 3CX Phone System log entry for the iPhone4 app:
09:30:47.282|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.114: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=TCP;ob/114]
Our VoIP provider is Spitfire (UK) - for what it's worth.
Can anyone help with this partial registration issue?
Any help gratefully received.
Thanks
Mark
I've got an HTC Wildfire with 3CXPhone v1.3.4 installed, my boss has an iPhone4 with 3CXPhone v1.1.4 installed.
Our firewall is configured to allow the apps to connect:
Single ports:
5060, UDP & TCP, bi-directional
5090, TCP, bi-directional
Port range:
9000 - 9049, UDP, bi-directional
...and the apps do connect, but only up to a point.
Both the iPhone & the Wildfire show as Not Registered onscreen on their respective phones after a minute or so but, during that same time the 3CX Phone System shows them as Registered.
Some time later (about 2 minutes-ish) 3CX Phone System reports them as unregistered.
Below is an excerpt of the 3CX Phone System log entry for the Android app:
09:28:35.628|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.113: new contact is registered. Contact(s): [sip:[email protected]:55216;transport=TCP;ob/113]
This is the 3CX Phone System log entry for the iPhone4 app:
09:30:47.282|.\Extension.cpp(406)|Log2||ExtnCfg::updateContact:[CM504001]: Ext.114: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=TCP;ob/114]
Our VoIP provider is Spitfire (UK) - for what it's worth.
Can anyone help with this partial registration issue?
Any help gratefully received.
Thanks
Mark