3CXPhone crashes on start

Discussion in 'Windows' started by KGarrison, Jan 27, 2014.

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  1. KGarrison

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    Windows 7 Professional (two different systems)
    Reinstalled current version of 3CX
    .Net Framework 4.5 installed

    3CX Phone starts but crashes when screen says Loading Presence Information

    This happens on both systems
     
  2. KGarrison

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    For fun I updated one machine to .net 4.5.1 and now 3CXPhone says there is an update available from your 3CX phone system and then quits.
     
  3. norekhov

    3CX Support

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    3CXPhone is developed and tested with .NET 4.0. Please, install this version of framework.

    Regards, Nikolai Orekhov
    Software developer @ 3CX
     
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  4. KGarrison

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    Application: 3CXWin8Phone.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Reflection.TargetInvocationException
    Stack:
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
    at System.Threading.ExecutionContext.runTryCode(System.Object)
    at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode, CleanupCode, System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.Run()
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at System.Windows.Application.Run(System.Windows.Window)
    at _3CXWin8Phone.App.Main()
     
  5. KGarrison

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    Faulting application name: 3CXWin8Phone.exe, version: 12.0.33517.0, time stamp: 0x5294d23a
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
    Exception code: 0xe0434352
    Fault offset: 0x0000c41f
    Faulting process id: 0xb6c
    Faulting application start time: 0x01cf2107166cc302
    Faulting application path: C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 583054af-8cfa-11e3-b8d9-f04da2dd544d
     
  6. norekhov

    3CX Support

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    Please, could you give me the whole information from Event Viewer? This could help a lot.
    Also If you have a log file, please, send it to me.
    Usually it will be at c:\Documents and Settings\user\AppData\Roaming\3CXPhone for Windows\Logs
     
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  7. norekhov

    3CX Support

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    Also, please could you send me your 3CXPhone.xml so I can run it on mine and try to reproduce?
     
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  8. rmelching

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    Hi,

    same problem here with windows 8.1. How did you fix the problem??????
     
  9. leejor

    leejor Well-Known Member

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    You are running a different operating system and don't even mention which version of 3CX you are dealing with. You should have started a new topic and included additional information.
     
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