3CXPhone crushes when pressed on blinking missed call button

Discussion in 'Windows' started by ludidomagoj, Mar 4, 2011.

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  1. ludidomagoj

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    Greetings,

    I'll start with Windows Event Viewer post under Application:
    ------------
    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2011-03-04T11:14:04.000000000Z

    EventRecordID 5258

    Channel Application

    Computer LORAC3

    Security


    - EventData

    3CXPhone.exe
    5.0.14900.0
    4cef8784
    unknown
    0.0.0.0
    00000000
    c0000005
    0200e000
    f6c
    01cbda5d335c6b91
    C:\Program Files\3CX Assistant\3CXPhone.exe
    unknown
    83274e33-4650-11e0-bddf-00270e109aac
    ------------

    It crushes when user "gets" new missed call and user tries to open it to see who was it.

    It hapens on Win 7 Pro SP1 and Win Vista Bus SP2 where users are logged with limited rights (members of local User group).

    After digging a bit, I found 3CXPhone.exe won't write missed log in %LOCALAPPDATA%\3CX VoIP Phone\History .

    It does create file (if I delete it and restart app), but empty!

    (general note: Users have default full access right on their %LOCALAPPDATA% and it's subs)

    If you ask for more informations, I'll be happy to reply.


    Best Regards,

    Logika d.o.o.
    Domagoj Versec
    Croatia
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hi
    If you can reproduce this issue on a regular basis, then please do the following test:
    - when the "missing calls" is blinking, instead to click it, try to open from menu Calls/Missed.
    If it crash, next time try to open Calls/History and tell me if it's working ok.
    Thanks
    vali
     
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  3. ludidomagoj

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Greetings,

    in attachment you can find screenshoots of 3CXPhone after I closed current active 3CX Assistant on PC with Win 7 and manualy deleted history file then rerun 3CX Assistant, then I simulated miss call by calling it from "outside".

    1st pic shows 3CXPhone with alert for missed call
    2nd pic shows screen you asked me to check
    3rd pic shows screen when after closing windows from 2nd pic and pressed blinking button
    4th pic shows 3CXPhone version


    Best Regards,

    Logika d.o.o.
    Domagoj Versec
     

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    • 3CX.zip
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  4. jcsanchez

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hello,

    Same problem here with 3CX Softphone 6. Is there any solution for this issue?.

    Thanks.
     
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  5. tz970

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hello,

    I have the same problem.
    I use 2 accounts with 3CX and one account works perfect, the other one crushes (the Extension and ID here contains a special character '*').
    Maybe this is the problem.
    Thanks
     
  6. jcsanchez

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hello,
    Still the same problem. I have a dump. I will upload in case anyone can help us. It file has .txt extension. Change to .dmp
    Thanks.
     

    Attached Files:

  7. jcsanchez

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hello again,
    Just to clarify. These are the steps to reproduce.

    1.- You have calls in "Call History".
    2.- Clear them
    3.- Just after clearing, make a "missed call" to your extension. Call from other phone or softphone to your extension.
    4.- The "missed call" button will blink.
    5.- Press "missed call". You got the crash.

    The only workaround found is closing the softphone withe "Exit" button. Start again softphone. Now you don't have the "missed call" button blinking but you can check the missed call in "Call History". Now you won't have other crash until again you clear the "Call History", have a "missed call" and press the blinking button.

    Please, any help?.
    Thanks.
     
  8. losek89

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    Re: 3CXPhone crushes when pressed on blinking missed call bu

    Hunh this is a great thread here.I am a new user in of 3CX and learning over this community. :D
     
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  9. Aslan Cherkesov

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    Same problem with 6 version.
     
  10. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Aslan... Opening message was posted more than six years ago.
     
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