Issue: Call comes in on iPhone, when user answers call the call says "Call Declined" and the call drops. Details: - This problem is intermittent - Affecting one user - WiFi and Cellular Have Tried: - Re-provisioning the client - Fully removed and reinstalled the app. Device Info ------------------------------------------------------- Phone Model: iPhone Generation: 5S Firmware Version: 11.0.3 Jailbreak: NO Cydia Installed: NO Issue Info ------------------------------------------------------- Handset: Phone Contacts: Local Connection: WiFi | Cellular Server: Internal (15.5.5) Thanks, David
Hi David Do you know, the client version used is the released (15.2.7) or beta (15.2.8) one? I'm interested to know because we made some SIP updates/fixes in the beta when we implemented the IPv6 tunnel. thanks
Hey Vali, Just wondering if you have any update, if you need additional logs, or if I should wait for the full release of SP2. Thanks, David
Hi David, sorry for late answer Well, we're just about to release the 15.2.8.282, has been approved by Apple and is ready to launch. Let's see first if the issue still persist in this new release - if not, perfect, if yes, then next week we'll dig on it. Thanks vali
@dcourtney Hi David David, if the issue you described still persist, please have a look and check if that extension is allowed to receive multiple calls - if not, enable it and see if it solves the problem. Thanks vali
