3CXPhone For Mac cannot connect

Discussion in 'Windows' started by adrianp, Dec 9, 2014.

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  1. adrianp

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    Hi, I upgraded my softphone to the latest version available at http://downloads.3cx.com/downloads/3CXPhoneforMac12.dmg - V1.0.64 (Alpha)

    We had the same problems before and after as this ticket
    http://www.3cx.com/forums/troubleshooting-3cxphone-for-mac-mic-problem-40444.html

    Before : Microphone volume resets to zero on start of every call.

    So we installed the latest version on OS X Yosemite 10.10.1 and now it cannot connect, using the exact same account settings as previously. It just keeps looping from Connecting, Connecting in office to Not Connected, Connecting out of office

    Can you advise, or do you have a link to a previous version of the DMG install.

    My softphone tries to connect to our remote phone server in our main office, and was working well up until this upgrade.

    The version of the phone system is v 12.0.36097 SP.6

    Thanks,
    Adrian.
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    What you describe is likely the 3CXPhone that cannot reach PBX webserver.
    This can be caused by firewall, HTTP proxy, or VPN adapters conflictings with routes.
     
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  3. adrianp

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    Hi, I managed to return to an older version of the software and it connects just fine. Has anything changed in the connection protocols by the software in the latest release?

    Thanks,
    Adrian.
     
  4. pj3cx

    pj3cx Active Member

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    Hi, to what build version did you reverted please?
     
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  5. adrianp

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    Current version that connects is 1.0.31 (alpha) build 12.0.37000.0
     
  6. adrianp

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    but this version resets the mic volume at the start of each call
     
  7. pj3cx

    pj3cx Active Member

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    Could you open a support ticket if you are a 3CX partner, so we can investigate this further?
     
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  8. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi Adrian
    Please read this topic I answered recently, I assume it's the same problem:
    http://www.3cx.com/forums/troubleshooting-3cxphone-for-mac-mic-problem-40444.html
    Thanks
    vali
     
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