3CXPhone for Windows v6.0.18815.0 - Cannot list Address Book

Discussion in 'Windows' started by jr3151006, Jun 16, 2011.

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  1. jr3151006

    jr3151006 New Member

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    I´m using 3CX for Windows on my laptop and I cannot found the 'company address book' from our 3CX server.

    Is that right???? I was expecting read all extensions (name and numbers) from 3CX server (v10)

    tks,

    Renato P
     
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  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: 3CXPhone for Windows v6.0.18815.0 - Cannot list Address

    Hi
    How you configured the 3CXPhone - and the PBX - to get the phonebook?
     
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  3. jr3151006

    jr3151006 New Member

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    Re: 3CXPhone for Windows v6.0.18815.0 - Cannot list Address

    Take a look at the configuration shown in the attachment regarding config on my laptop.

    ** Must I set anything else at server side???

    tks,

    Renato P
     

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  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Re: 3CXPhone for Windows v6.0.18815.0 - Cannot list Address

    Hi Renato

    No, it's not good. I will explain in detail.

    Why is not good:
    all kind of provisionings - account data, phonebook and BLFs - are performed by HTTP through the "Provisioning Link" - option which, in your configuration, is deactivated (unchecked). Then, even enabled, the link you specified is incorrect - OK, 99.99% incorrect - because, as specified, it would mean 3CX PBX would provide all credentials, phonebook and BLFs to any "anonymous" HTTP connection request, which is not true. That link is unique and specific for extension assigned to you. I will explain later.

    Now, there are two ways to provision your 3CXPhone, one simple and another a little complicated.

    The simple one - autoprovisioning:
    3CXPhone performs an autoprovisioning broadcast request when it has no accounts defined or all accounts are inactive (unchecked). So, you have to choose either to delete your accounts, either to uncheck them all. Once you close the Accounts dialog with OK, you will be prompted to choose Auto provisioning or manual configuration. Choose Auto Provisioning. Now you will be notified that 3CXPhone is waiting for an answer from any 3CX PBX listening on intranet on port 5060. Now, go to your PBX, open management console, then go to Phones sections. You should see a new, bold one, 3CXPhone for Windows... Right click and assign your phone to an extension - an existing or create a new one. Once you finish this operation, on your 3CXPhone the waiting provisioning dialog will automatically close, receiving all provisionings, and it will try to register - and should do.

    The complicated one - welcome eMail
    You have to go to the PBX management console, to the configuration page of the extension you want to assign to your 3CXPhone. There you have to specify a valid eMail address. Press Apply, OK. Then, go to the Extensions page, select your extension and, from the top bar, click Send welcome eMail. Check your mailbox for this eMail - be careful, due to its "no-reply" in sender, it might go to the Spam. Open the eMail and there you will find the correct provisioning link. Select and copy it, then paste it into 3CXPhone's account' Provisioning link field and enable (check) this option. Press OK. Now 3CXPhone will attempt to get all provisioning data from that link and then it should register.

    Now, as notes:
    - 3CXPhone will try to keep your account up-to-date, by provisioning, everytime you register it. Therefore, if you don't want this, after first successful provisioning, you may uncheck the Provisioning link option in your acccount.
    - 3CXPhone will be provisioned with company phonebook - so, you should generate one from the PBX management console. This phonebook will be used by any provisionable phones, not only by 3CXPhone. Provisioned phonebook will not overwrite your 3CXPhone-private phonebook, they will be merged.
    - 3CXPhone will be provisioned with BLFs. They will not overwrite your 3CXPhone-private BLFs, they will be merged. Visually, merging rule is by filling "gaps".

    Hope this long story clarified most aspects of 3CXPhone provisioning.

    Regards
    vali
     
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