- Joined
- May 10, 2012
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Hello,
this is my first post and I am new to this forum and the software.
My problem is that I am not able to transfer calls (incoming extern or intern) to any other number (intern or extern).
Here is my setup:
Router and VOIP registration: Fritzbox 7270
I got the following phones attached:
**1 : analog telephone in living room
**2 : analog telephone in the office
**620 : computer running 3CX Phone in my room
**621 : Iphone running 3CX
Now my issue is that I am used to just get to the phone when it rings and transfer the caller to another phone if necessary. This works well with my analog phones. Here is the scenario:
Call comes in, I answer the phone (2). Caller needs to be transferred to phone 1
I hit R**1
The phone rings
I could talk to phone 1, as soon as I end the call the caller is transferred to it.
Now here is the problem. I answer the call in 3CX Phone on the computer.
I hit transfer, I hit **1 and nothing happens. When I click on the green phone button "Server failure" is displayed and I am back to the caller. When I open up line 2 and type in **1 the phone rings, I could talk to phone 1. In the meantime the caller hears a message telling him the connection is halted. When I now click on transfer and on the line 1 I will again see the message "Server failure"
I answer the call on my analogue phone and want to transfer to my computer.
I hit R**620, the 3XCPhone on the computer rings.
I answer the call and can talk to my analog phone. I end the call on my analog phone and I can now talk to the caller.
But I can not hear him. He can however hear me.
It doesn't matter if I am using the iphone app or the computer 3CXPhone. Both got the same error.
Any help here on this issue would much be appreciated.
Thanks in advance
this is my first post and I am new to this forum and the software.
My problem is that I am not able to transfer calls (incoming extern or intern) to any other number (intern or extern).
Here is my setup:
Router and VOIP registration: Fritzbox 7270
I got the following phones attached:
**1 : analog telephone in living room
**2 : analog telephone in the office
**620 : computer running 3CX Phone in my room
**621 : Iphone running 3CX
Now my issue is that I am used to just get to the phone when it rings and transfer the caller to another phone if necessary. This works well with my analog phones. Here is the scenario:
Call comes in, I answer the phone (2). Caller needs to be transferred to phone 1
I hit R**1
The phone rings
I could talk to phone 1, as soon as I end the call the caller is transferred to it.
Now here is the problem. I answer the call in 3CX Phone on the computer.
I hit transfer, I hit **1 and nothing happens. When I click on the green phone button "Server failure" is displayed and I am back to the caller. When I open up line 2 and type in **1 the phone rings, I could talk to phone 1. In the meantime the caller hears a message telling him the connection is halted. When I now click on transfer and on the line 1 I will again see the message "Server failure"
I answer the call on my analogue phone and want to transfer to my computer.
I hit R**620, the 3XCPhone on the computer rings.
I answer the call and can talk to my analog phone. I end the call on my analog phone and I can now talk to the caller.
But I can not hear him. He can however hear me.
It doesn't matter if I am using the iphone app or the computer 3CXPhone. Both got the same error.
Any help here on this issue would much be appreciated.
Thanks in advance