Our users are irritated by how difficult it is to open the 3CXPhone and also the new switchboard feature. If you double click the icon that the 3CXPhone installer put on the desktop (or type the name into the start menu etc.) the software will not appear if it's already running in the Notification Area. This confuses the hell out of the users - they can't see the software running on the taskbar so they double click the desktop icon and it still doesn't appear. Also the need to open the 3CXPhone to get the excellent new Switch Board feature is also confusing. They should have separate icons in the taskbar or something, they are completed separate creatures as far as a user is concerned, and the sort of hack of pressing the operator icon in the 3CX Phone once you have opened it (remember - it's that little near the clock right) is more than the users can manage.