Solved 3cxPhone software not opening

Discussion in 'Windows' started by ppickens, Jul 7, 2017.

Thread Status:
Not open for further replies.
  1. ppickens

    Joined:
    Jun 19, 2013
    Messages:
    26
    Likes Received:
    11
    I have a client that recently the 3cxphone softphone will not initialize. The program shows up in task manager and disappears. As per typical troubleshooting steps, I have removed and reinstalled all C++ redistributables which did not remedy this issue. Also I have remove a recently added .net install and reinstalled it, but still to no avail. I'm not getting any indication of an error in the application logs on the machine.
     
  2. ppickens

    Joined:
    Jun 19, 2013
    Messages:
    26
    Likes Received:
    11
    Update: A recent .net 4.6.1 installation was the culprit. Installing .net 4.6.2 did the trick on this one.
     
  3. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,486
    Likes Received:
    357
    Glad the issue was resolved and thank you for sharing your solution.
     
Thread Status:
Not open for further replies.