3CXPhone to Cisco Call Manager?

Discussion in 'Android' started by pholler, Aug 2, 2010.

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  1. pholler

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    Hi All,

    I have successfully programmed the 3CX Softphone for Windows to a Call Manager (CUCM 7.0) and it works perfectly. Now I am trying to get the 3CXPhone for Android to do the same thing and I can never get it registered. I have noticed that the setups are a bit different, the softphone asks for an extension, ID, and Password where the Android just asks for User and Password.

    Has anybody tried establishing a connection to a Call Manager? Thanks!
     
  2. nutterbutter

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    Same here. Can't register and can barely keep the 3cx application on the desktop long enough to edit the settings. I have to go to the app, press menu, then profile inside a nano second, otherwise I'm back at my homepage/desktop. Not sure if I should be using the Cisco user id/pass or phone extension for User and if I use my extension as User what do I use for password?
     
  3. pholler

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    I am posting the syslog error on the Call Manager to see if anybody can help. :

    Aug 4 15:15:20, SXCUCMPUB1, Error, Cisco CallManager, ccm: 95649: Aug 04 20:15:20.68 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-SIPLineRegistrationError: SIP line registration error. Device IP address.:10.169.2.48 Device Port.:5060 Device name [Optional].:SEP000000002985 Device type. [Optional]:336 Reason Code [Optional].:2 Connecting Port:5060 Registering SIP User.:pHOLLER Configured DNs.:2985-Null Cluster ID:StandAloneCluster Node ID:SXCUCMPUB1, 15592

    According to Cisco Documentation, a SIPLineRegistrationError is:

    Explanation A SIP line attempted to register with CallManager and failed due to the error inidicated in the Reason Code parameter. The alarm could indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

    Recommended Action Verify the directory number(s) on the device itself match the directory number(s) configured in the CCM database.

    Since the recommended action deals with directory numbers, I think that's the issue. My OP stated I could get the PC version of 3CX to register with no issues. The PC version has an entry for an extension field. The Android version does not.

    Can a 3CX engineer verify if that is the issue or not? If so, is there a way around it? I'd LOVE to use my droid as my work extension if possible. Thanks!
     
  4. Nick Galea

    Nick Galea Site Admin

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    3CXPhone for Android is only supported on standards based SIP servers. Unfortunately we have no time to figure out Cisco errors!
     
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  5. pholler

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    Fair enough, all I was really looking for was an answer yes or no and you provided that. I'll have to keep using SIPdroid for my Call Manager Client. Thanks!
     
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