3CXPhone Windows - On hold/Transfer Music

Discussion in 'Windows' started by rimprota, Sep 1, 2010.

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  1. rimprota

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    Hello,

    I am using 3CXPhone for windows and cannot hear any music when putting calls on hold (by pressing the hold button) or when transferring them (by pressing the transfer button).
    When I use the keypad commands, instead, everything works fine.
    I am using pbxes.org as a switchboard.

    Why do you think music wouldn't work?

    Let me know if additional information is necessary to sort this out?

    Thanks
    Roberto
     
  2. leejor

    leejor Well-Known Member

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    Where is the music (when it works) coming from? I'm assuming the PBX as that is the way it works during a transfer with the 3CX PBX. Perhaps each method, using the 3CX phone, is done in a different manner as interpreted by you PBX.
     
  3. rimprota

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    Hi Leejor,

    thanks for your reply.
    Yes, it comes from the PBX.

    It must definitely be something about how the PBX interprets the signals from the 3CXPhone.

    I was wondering if there is any other setting (either in the phone or the PBX) which I have overlooked.
     
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