• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

3CXPhone Windows - On hold/Transfer Music

Status
Not open for further replies.

rimprota

Joined
Sep 1, 2010
Messages
2
Reaction score
0
Hello,

I am using 3CXPhone for windows and cannot hear any music when putting calls on hold (by pressing the hold button) or when transferring them (by pressing the transfer button).
When I use the keypad commands, instead, everything works fine.
I am using pbxes.org as a switchboard.

Why do you think music wouldn't work?

Let me know if additional information is necessary to sort this out?

Thanks
Roberto
 
Where is the music (when it works) coming from? I'm assuming the PBX as that is the way it works during a transfer with the 3CX PBX. Perhaps each method, using the 3CX phone, is done in a different manner as interpreted by you PBX.
 
Hi Leejor,

thanks for your reply.
Yes, it comes from the PBX.

It must definitely be something about how the PBX interprets the signals from the 3CXPhone.

I was wondering if there is any other setting (either in the phone or the PBX) which I have overlooked.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,630
Messages
748,955
Members
144,746
Latest member
gamingpro2131
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.