3rd Party Call Logging/Reporting software?

Discussion in '3CX Phone System - General' started by adminbod, Sep 8, 2016.

Thread Status:
Not open for further replies.
  1. adminbod

    Joined:
    Jan 18, 2010
    Messages:
    36
    Likes Received:
    2
    Hi -

    I was wondering if anyone had suggestions of 3rd party applications they use with the 3CX CDR service?

    Ideally it would be an off-the shelf application/service (local install or cloud) that could hook into the 3CX's CDR service, pull the call data out and then allow more detailed custom reports to be generated.

    any suggestions welcome.

    many thanks...
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,375
    Likes Received:
    231
  3. adminbod

    Joined:
    Jan 18, 2010
    Messages:
    36
    Likes Received:
    2
    Thanks Lee,

    Yes, I've already spoken to voiptools about an application they have called 'exporter' - that retrieves the CDR logs from 3CX and puts them in a database (SQL or MySQL) which you could then use to build your own reports.

    Its an option, and theoretically a good one - but I was hoping there might be an application that had the report generation front-end already in place.

    cheers...
     
  4. tomnorton

    Joined:
    Feb 23, 2015
    Messages:
    21
    Likes Received:
    1
    We use TIM Enterprise from Tri-Line http://www.tri-line.com

    Full support for 3CX, very quick install. Provides nice HTML interface for call logs and reports.

    Their support is very good too.

    Regards

    Tom
     
  5. oneclick

    Joined:
    Jul 19, 2011
    Messages:
    3
    Likes Received:
    1
    We're currently developing a cloud hosted solution for call center reports that extracts data from the 3CX database, not only CDRs. Would you like me to notify you when we have an update? Are you or your client a call center?
     
  6. adminbod

    Joined:
    Jan 18, 2010
    Messages:
    36
    Likes Received:
    2
    Hey oneclick - did this ever get off the ground?
     
Thread Status:
Not open for further replies.