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480 Configuration Error?

Discussion in '3CX Phone System - General' started by dittobox, Mar 10, 2013.

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  1. dittobox

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    I recently started getting this error (see log below) when trying to register with the SIP server. I'm using SP4 of v11. I can receive calls but I cannot make them, I just get the same 480 error back from the SIP server.

    Here's what I've done to fix the issue:
    -Rebooted the DSL modem providing the trunk
    -Checked routing
    -Checked over all of my VOIP provider settings (nothing has changed!)
    -Deleted and recreated the VOIP provider in 3CX
    -Checked configuration against another site that is working fine using the same VOIP provider and SIP server.
    -Used Wireshark to see what the traffic looked like, all seemed correct.

    Here's the log:
    Code:
    10-Mar-2013 11:39:49.002	Unregistered line: Lc:10000(@Group Six II[<sip:NorthGlenVillas@10.6.6.131:5060>])
    10-Mar-2013 11:39:49.002	Removed registration for []
    10-Mar-2013 11:39:49.000	[CM504007]: Next attempt to register Lc:10000(@Group Six II[<sip:NorthGlenVillas@10.6.6.131:5060>]) is scheduled in 5 minute
    10-Mar-2013 11:39:48.972	[CM504005]: Registration failed for: Lc:10000(@Group Six II[<sip:NorthGlenVillas@10.6.6.131:5060>]); Cause: Cause: 480 Configuration error with selected binding/REGISTER from 10.6.6.131:5060
    10-Mar-2013 11:39:48.972	Updating device Dev(1):[sip:NorthGlenVillas@10.6.6.131:5060 / NorthGlenVillas]: No update on error responses: SipResp: 480 tid=5e77087ada2e4d07 cseq=REGISTER / 1 from(wire)
    10-Mar-2013 11:39:48.829	[CM504003]: Sent registration request for Lc:10000(@Group Six II[<sip:NorthGlenVillas@10.6.6.131:5060>])
    I'm working with our VOIP provider but it's been since Friday morning (48 hours downtime!!!) and they haven't been proactive at all in helping me.
     
  2. leejor

    leejor Well-Known Member

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    When did this begin to fail? What was changed at that time, that may be causing this? Hardware/firmware/network/software update?
     
  3. dittobox

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    After finally getting with some who knew what they were doing we managed to find out that the contact IP was wrong in their config.

    80+ hours of down time over something I told them to check at the beginning. Neat.
     
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