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486 User Busy should not be a failed call notification

Discussion in 'Ideas' started by justint, Oct 16, 2017.

486 User Busy should not be a failed call notification 5 5 5votes
5/5, 5 votes

  1. justint

    May 6, 2011
    Likes Received:
    Have alerts turned on for many of my customers so I can monitor the PBX for any issues. I do like to have the failed call alert turned on so I can see if a user is dialing a number incorrectly or if the calls are failing and I need to resolve an issue. This can get very annoying however when a user keeps redialing a number because the line is busy and I end up with 5, 10, or even more 486 User Busy alerts in my inbox. Busy calls should be a separate option in the notification setup menu for admins like myself that don't care about these alerts.
  2. infohit

    Nov 21, 2017
    Likes Received:
    In v15.5 you can go to Settings -> Parameters and search for "RESPONSE_ERROR_CODES". Simply remove 486 from the list there. This should solve your problem :)
    HH60 likes this.