Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

5-7 secs silence before IVR kicks in, any ideas?

Discussion in '3CX Phone System - General' started by pacpac, Feb 11, 2012.

Thread Status:
Not open for further replies.
  1. pacpac

    Joined:
    Jan 12, 2012
    Messages:
    68
    Likes Received:
    1
    Hi, on my main incoming extension I have set an IVR to kick in after 28 secs if not answered (both for external and internal calls). However, I note that after the 28 secs period is up, it takes 5-7 secs of silence before the IVR kicks in (I have made sure there is no silence period before the voice prompt that starts the IVR). Any ideas of why this 5-7 secs of silence? Thanks.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,129
    Likes Received:
    330
    Look over the 3CX log for one of the calls, it should show what is going on in the timeline of the call..
     
  3. pacpac

    Joined:
    Jan 12, 2012
    Messages:
    68
    Likes Received:
    1
    Thanks, which log file shall I look at?
     
Thread Status:
Not open for further replies.