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603 Declined

Discussion in '3CX Phone System - General' started by inteq, Jan 15, 2013.

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  1. inteq

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    Hello

    We are trying to setup VoIP clients on our staff's mobile phones
    Because they are traveling abroad a lot, almost all numbers in their phone books are setup in international standard, +40.XXX.XXX.XXX

    Now, if I am trying to dial through our 3CX PBX the number +40.XXX.XXX.XXX I will get the error:
    Call to T:Line:10000>>+40.XXX.XXX.XXX@[Dev:sip:######@11.222.33.444:5060] from L:2.1[Extn] failed, cause: Cause: 603 Declined/INVITE from 11.222.33.444:5060

    If I try with 00 instead of + I get the same error:
    Call to T:Line:10000>>0040.XXX.XXX.XXX@[Dev:sip:######@11.222.33.444:5060] from L:2.1[Extn] failed, cause: Cause: 603 Declined/INVITE from 11.222.33.444:5060

    0040.XXX.XXX.XXX is the number I am trying to call from extension 30
    11.222.33.444:5060 is the VoIP provider's server address.

    If I dial without international code 0040 or +40, the call goes through.

    In 3CX I allowed calls to all countries.

    Now my question is: the Decline comes from our VoIP provider or from our 3CX PBX?
    I ask because I want to be 100% sure it is not from our end before I contact support.
     
  2. eagle2

    eagle2 Well-Known Member

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    You can see this into Server Activity Log (probably verbose mode will be better).
    The answer depends also on your provider, whether he allows the country code (Romania in your case) to be dialed in front of number.

    You may contact me in PM.

    Regards
     
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