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7906 will not dial out - drops digits

Discussion in '3CX Phone System - General' started by ajohnson443, Apr 8, 2012.

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  1. ajohnson443

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    Cisco 7906G when out-dialing will drop all but the 1st digit.
    Cisco 7960G is function fine. Below is a log from 3CX when placing a call from first the the 7960 and then the 7906. I have attached my phone configs.. Please help :!: :!: :!:

    01:40:26.718 [CM503008]: Call(12): Call is terminated
    01:40:22.359 [CM503007]: Call(12): Device joined: sip:9046474349@sip.broadvoice.com:5060
    01:40:22.343 [CM503007]: Call(12): Device joined: sip:1004@10.232.1.67:51724;transport=tcp
    01:40:22.234 [CM505003]: Provider:[BroadVoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:9046474349@108.197.214.151:5060]
    01:40:22.234 [CM503002]: Call(12): Alerting sip:9046474349@sip.broadvoice.com:5060
    01:40:21.828 [CM503025]: Call(12): Calling VoIPline:mad:(Ln.10000@BroadVoice)@[Dev:sip:9046474349@sip.broadvoice.com:5060]
    01:40:21.703 [CM503004]: Call(12): Route 1: VoIPline:mad:(Ln.10000@BroadVoice)@[Dev:sip:9046474349@sip.broadvoice.com:5060]
    01:40:21.703 [CM503010]: Making route(s) to <sip:9@10.232.1.66;user=phone>
    01:40:21.703 [CM505001]: Ext.1004: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7906G/8.0] PBX contact: [sip:1004@10.232.1.66:5060;transport=TCP]
    01:40:21.687 [CM503001]: Call(12): Incoming call from Ext.1004 to <sip:9@10.232.1.66;user=phone>
    01:40:05.953 [CM503008]: Call(11): Call is terminated
    01:40:02.015 [CM503007]: Call(11): Device joined: sip:9046474349@sip.broadvoice.com:5060
    01:40:02.000 [CM503007]: Call(11): Device joined: sip:1001@10.232.1.76:5060
    01:39:43.859 Currently active calls - 1: [11]
    01:39:39.421 [CM505003]: Provider:[BroadVoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:9046474349@108.197.214.151:5060]
    01:39:39.421 [CM503002]: Call(11): Alerting sip:9046474349@sip.broadvoice.com:5060
    01:39:37.687 [CM503025]: Call(11): Calling VoIPline:9878555@(Ln.10000@BroadVoice)@[Dev:sip:9046474349@sip.broadvoice.com:5060]
    01:39:37.531 [CM503004]: Call(11): Route 1: VoIPline:9878555@(Ln.10000@BroadVoice)@[Dev:sip:9046474349@sip.broadvoice.com:5060]
    01:39:37.531 [CM503010]: Making route(s) to <sip:99878555@10.232.1.66>
    01:39:37.531 [CM505001]: Ext.1001: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/7.5] PBX contact: [sip:1001@10.232.1.66:5060]
    01:39:37.515 [CM503001]: Call(11): Incoming call from Ext.1001 to <sip:99878555@10.232.1.66>
    01:37:13.609 [CM503008]: Call(10): Call is terminated
    01:37:07.171 [CM503007]: Call(10): Device joined: sip:9046474349@sip.broadvoice.com:5060
    01:37:07.078 [CM505003]: Provider:[BroadVoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:9046474349@108.197.214.151:5060]
    01:37:06.671 [CM503025]: Call(10): Calling VoIPline:mad:(Ln.10000@BroadVoice)@[Dev:sip:9046474349@sip.broadvoice.com:5060]
    01:37:06.515 [CM503010]: Making route(s) to <sip:9@10.232.1.66;user=phone>
    01:37:06.500 [CM503001]: Call(10): Incoming call from Ext.1004 to <sip:9@10.232.1.66;user=phone>
    01:36:52.843 [CM503016]: Call(9): Attempt to reach <sip:7@10.232.1.66;user=phone> failed. Reason: Not Found
    01:36:52.843 [CM503010]: Making route(s) to <sip:7@10.232.1.66;user=phone>
    01:36:52.828 [CM503001]: Call(9): Incoming call from Ext.1004 to <sip:7@10.232.1.66;user=phone>
    01:32:27.062 Currently active calls - 1: [8]
    01:32:23.781 [CM503007]: Call(8): Device joined: sip:1004@10.232.1.67:51724;transport=tcp
     

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  2. ajohnson443

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    At this point I am not sure if it dropping digits at 3CX or if the phone is just not sending them all. When I dial it immediately sends the 1st digit pressed and places the call as if thats the only digit dialed.. I am confused. :cry:
     
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  3. craigreilly

    craigreilly Well-Known Member

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    Check the phone's digit timeout or something similar by logging into the handset via the IP Address.
     
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  4. ajohnson443

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    While looking for info on digittime out I ran across info on the dialplan.xml... doh!

    Created a quick dialplan.xml and it seems to be working fine. Thanks for nudging me in the right direction.

    <DIALTEMPLATE>
    <TEMPLATE MATCH="10.." Timeout="0"/> <!-- internal extensions are 10xx -->
    <TEMPLATE MATCH="91.........." TIMEOUT="0" /> <!-- Long Distance/800 -->
    <TEMPLATE MATCH="9.........." TIMEOUT="0"/> <!-- 10-Digit dialing -->
    <TEMPLATE MATCH="9......." TIMEOUT="0"/> <!-- External but local calls -->
    <TEMPLATE MATCH="*" Timeout="15"/> <!-- Anything else -->
    </DIALTEMPLATE>
     
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