• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

A couple questions about Call Assistant

Status
Not open for further replies.

Ralph

Joined
Jun 28, 2007
Messages
415
Reaction score
0
As I look at call assistant it seems that it is designed for use by a live recemptionist to direct calls etc. Is this accurate?

Is there a manual or instruction sheet available for call assistant?

Thanks again
 
The interface seems for receptionist. It can provide users and gateway status. However, it need to logon with specified voicemail ID and password. And it can handle the request by that logon voicemail's extension.
 
Call assistant

Hi Ralph - There is basically nothing that should give you trouble with call assistant - you log in ; it is infact used most with receptionists and people who need an incoming call routed to another extension. Of course you can transfer and put on hold. Similar functions to that of a sip/soft phone. However it gives you more information of who is away and available, which lines are active, members of a queue, and other information that a normal sip/soft phone will not display.

Always use the same version of call assistant as that of the released version of the 3CX PBX. Download CA from the main login screen of the 3CX PBX. Do not use different versions of CA and PBX. You might have problems. In the future CA will update it's version automatically but at the moment you have to upgrade manually whenever u upgrade the 3CX PBX.

The 3CX phonesystem main manual explains some things about call assistant. What would you like to know exactly? It seems pretty straight forward. Even logging in is very easy and to the point.
 
CA MANUAL

CA manual

http://www.3cx.com/manual/3CXCallAssistantmanual31.pdf
 
Thanks again

Thanks again nichybrg,

Ill be doing some study and homework with the manual. :)

Take care
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Members Online Now

Forum statistics

Threads
141,622
Messages
748,860
Members
144,737
Latest member
damiano giannini
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.