Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

A forwarding only extension

Discussion in '3CX Phone System - General' started by oliverm, Jan 17, 2012.

Thread Status:
Not open for further replies.
  1. oliverm

    Joined:
    Mar 10, 2009
    Messages:
    79
    Likes Received:
    0
    Hi

    I want to set up an extension for a travelling sales man here so that the internal users can forward calls for him to extension xxx and have it forward to his mobile.

    I've got the extension set up in 3cx with his mobile and got it set to Out of Office and set his forwarding to use his mobile. However when we try to forward to that extension or call it we get "Extension not found anywhere".

    Do we have to attach a physical phone to the system for that extension in order to get it registered?

    Olly
     
  2. Ian Joyce

    Joined:
    Oct 9, 2009
    Messages:
    51
    Likes Received:
    0
    Have you looked into setting up the 3CX softphone instead of a hardphone for the extension that will be forwarded to the salesman's mobile?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Please provide log of the call.
    It should explain situation.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,105
    Likes Received:
    329
    Did you try putting the number in (call forwarding) under "If my phone is busy or unregistered"?
     
Thread Status:
Not open for further replies.