Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

A little lost, and looking for some help.

Discussion in '3CX Phone System - General' started by locutus, Dec 14, 2010.

Thread Status:
Not open for further replies.
  1. locutus

    Joined:
    Dec 14, 2010
    Messages:
    1
    Likes Received:
    0
    hello. I have a 3cx 9 sp5 system I just installed, and am getting no audio from outside of my firewall. I have a sonicwall TZ200, and the phone is a Cisco SPA504G. Using nexvortex as my sip provider

    Ports opened from the outside world: I know there are some that don't need to be open, but this really feels like a firewall issue.
    9000-9049 TCP
    9000-9049 UDP
    5481 TCP
    40000-40500 UDP
    7000-7499 UDP
    5060 TCP
    5060 UDP

    log snippit from the 3cx log file showing a call connected but I'm getting no audio.

    06:53:39.733 [CM503007]: Call(1): Device joined: sip:103@192.168.1.77:5070;transport=tcp
    06:53:39.733 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 72.8.30.7:42614(42615)
    06:53:39.733 Remote SDP is set for legC:1.2
    06:53:32.999 [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.1.5:7000(7001)
    06:53:32.999 [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 72.8.30.7:42614(42615)
    06:53:32.999 Remote SDP is set for legC:1.2
    06:53:32.999 [CM505003]: Provider:[nexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:ph6759gBWp@192.168.1.5:5060]
    06:53:32.999 [CM503002]: Call(1): Alerting sip:ph6759gBWp@66.23.129.253:5060
    06:53:29.764 [CM503025]: Call(1): Calling VoIPline:19413214693@(Ln.10000@nexVortex)@[Dev:sip:ph6759gBWp@66.23.129.253:5060]
    06:53:29.764 [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 192.168.1.5:7002(7003)
    06:53:29.749 [CM503004]: Call(1): Route 1: VoIPline:19413214693@(Ln.10000@nexVortex)@[Dev:sip:ph6759gBWp@66.23.129.253:5060]
    06:53:29.733 [CM503010]: Making route(s) to <sip:3214693@72.77.158.158>
    06:53:29.733 [MS210000] C:1.1:Offer received. RTP connection: 192.168.1.77:16536(16537)
    06:53:29.733 Remote SDP is set for legC:1.1
    06:53:29.718 [CM505001]: Ext.103: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.3a] PBX contact: [sip:103@192.168.1.5:5060;transport=TCP]
    06:53:29.718 [CM503001]: Call(1): Incoming call from Ext.103 to <sip:3214693@72.77.158.158>
    06:53:29.702 [CM500002]: Info on incoming INVITE:
    INVITE sip:3214693@72.77.158.158 SIP/2.0
    Via: SIP/2.0/TCP 192.168.1.77:5070;branch=z9hG4bK-311ec3ff;received=96.228.195.5
    Max-Forwards: 70
    Contact: "Bruce"<sip:103@192.168.1.77:5070;transport=tcp>
    To: <sip:3214693@72.77.158.158>
    From: "Bruce"<sip:103@72.77.158.158>;tag=c91ee3204a32711fo0
    Call-ID: 747637f4-96bd025b@192.168.1.77
    CSeq: 102 INVITE
    Expires: 240
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, UPDATE
    Proxy-Authorization: Digest username="103",realm="3CXPhoneSystem",nonce="414d535c0317ebb999:e7dc24b00cb9443f8e05b4ba66bb1df6",uri="sip:3214693@72.77.158.158",algorithm=MD5,response="37eab485ef2047d20b51c73aa491f96b"
    Supported: replaces
    User-Agent: Cisco/SPA504G-7.4.3a
    Content-Length: 0


    any help would be greatly appreciated. thanks :)
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,557
    Likes Received:
    118
    Sonicwalls are notorious for causing 1 way audio issues even when "Properly" configured.
    We've got a lot of forum users who've had Sonicwalls and fixed their issues, i'm sure one of them will be able to help you, Locutus of Borg soon enough. :mrgreen:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.