Colddevil
Customer
- Joined
- Jun 14, 2016
- Messages
- 13
- Reaction score
- 0
For the most part, my 3CX installation has been going very well. However, I am getting complaints from some of our customers that they are unable to connect to our number. I have not been able to replicate the scenario on my own devices, but I am told it simply does not connect to anything--I've requested more detailed information on the behaviour, so I can add it here when I get it.
I have been watching the logs, and the thing that is giving me a whole lot of confusion is these constant "User Agent-VaxSIPUserAgent/3.1 from <my gateway internal IP> because it is on blocked UAs List".
I know some of the numbers that are unable to connect; however, I cannot find them in the logs at all. What does the above message/warning mean exactly? Is there a way I can find out what exactly it is blocking? I can't find much information on this at all.
I don't have anything on my blacklist besides adding an "Allow" action for IPs on my internal network.
This is just a snippet of code where these things pop up.
Does anybody know if this would be related to some customers (external numbers) reporting that they cannot connect to our phone number? If these VaxSIPUserAgent/3.1 blocked UA messages are unrelated, is there any way to find out what is causing the drops?
Thanks for reading.
I have been watching the logs, and the thing that is giving me a whole lot of confusion is these constant "User Agent-VaxSIPUserAgent/3.1 from <my gateway internal IP> because it is on blocked UAs List".
I know some of the numbers that are unable to connect; however, I cannot find them in the logs at all. What does the above message/warning mean exactly? Is there a way I can find out what exactly it is blocking? I can't find much information on this at all.
I don't have anything on my blacklist besides adding an "Allow" action for IPs on my internal network.
This is just a snippet of code where these things pop up.
Code:
07-Oct-2016 09:58:50.147 PBX has dropped a message with 'User-Agent: VaxSIPUserAgent/3.1' from IP <INTERNAL GATEWAY IP> because it is on blocked UAs list
07-Oct-2016 09:58:39.235 Currently active calls - 2: [4205,4207]
07-Oct-2016 09:58:22.321 PBX has dropped a message with 'User-Agent: VaxSIPUserAgent/3.1' from IP <INTERNAL GATEWAY IP>[/b] because it is on blocked UAs list
07-Oct-2016 09:58:09.089 Currently active calls - 2: [4205,4207]
07-Oct-2016 09:57:37.078 Currently active calls - 2: [4205,4207]
07-Oct-2016 09:57:34.711 PBX has dropped a message with 'User-Agent: VaxSIPUserAgent/3.1' from IP <INTERNAL GATEWAY IP> because it is on blocked UAs list
07-Oct-2016 09:57:32.504 [CM503007]: Call(C:4207): Line:10003>>14145072282 has joined, contact <sip:<MAIN NUMBER>[/b]@10.1.240.9:5060>
07-Oct-2016 09:57:32.503 [CM503007]: Call(C:4207): Extn:114 has joined, contact <sip:114@<INTERNAL GATEWAY IP>88:5060>
07-Oct-2016 09:57:32.502 L:4207.2[Line:10003>>[b]<EXTERNAL NUMBER>[/b]] has joined to L:4207.1[Extn]
07-Oct-2016 09:57:32.502 NAT/ALG check:L:4207.2[Line:10003>><EXTERNAL NUMBER>] RESPONSE 200 on 'INVITE' - basic check passed. No information for extended checks
Does anybody know if this would be related to some customers (external numbers) reporting that they cannot connect to our phone number? If these VaxSIPUserAgent/3.1 blocked UA messages are unrelated, is there any way to find out what is causing the drops?
Thanks for reading.