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A580IP Gigaset

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MayneMatt

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Hi,

I have a Siemens A580IP Gigaset and I have got it registered with 3CX however it can only receive calls. When ever I try make a call it dials a couple of digits and is blocked. I suspect I have missed something simple but am at a loss as to what.

I should mention that I have searched the forums and found topics on the A580 none of them have help me solve my problem.

Our 3CX version is 10.0.21197.2104

Firmware on the Gigaset
Software
Firmware version: 022270000000 / 053.00
EEPROM version: 185


here is the log.

15:26:47.218|.\Authorization.cpp(1024)|Error1||evt::CheckIfAuthIsRequired::not_handled:[CM302001]: Authorization system can not identify source of: SipReq: INVITE 04177*****@3cx.local tid=12a731a353df831b25871dda07cc231 cseq=INVITE [email protected]:5060 / 2 from(wire)<br>
15:26:47.218|.\Authorization.cpp(1028)|Log2||evt::CheckIfAuthIsRequired::not_handled:[CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:04177*****@3cx.local;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.0.26:5060;branch=z9hG4bK12a731a353df831b25871dda07cc231;rport=5060;received=10.0.0.254
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:04177*****@3cx.local;user=phone>
From: "211 Matt"<sip:[email protected]>;tag=500053534
Call-ID: 1117052455@10_0_0_26
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, REFER, SUBSCRIBE, NOTIFY
Supported: replaces
User-Agent: A580 IP/022270000000
Allow-Events: message-summary, refer, talk
Content-Length: 0

<br>
15:26:47.406|.\CallLeg.cpp(143)|Log5||CallLeg::eek:nNewCall:[CM500002]: Info on incoming INVITE:
INVITE sip:04177*****@3cx.local;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.0.26:5060;branch=z9hG4bK770eb27db9febcdfbb5073ec0edd229;rport=5060;received=10.0.0.254
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:04177*****@3cx.local;user=phone>
From: "211 Matt"<sip:[email protected]>;tag=500053534
Call-ID: 1117052455@10_0_0_26
CSeq: 3 INVITE
Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, REFER, SUBSCRIBE, NOTIFY
Proxy-Authorization: Digest username="211",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:04177*****@3cx.local;user=phone",nonce="414d535c05526a9752:eebf24f5fa2c0d0bbc7317df233b0026",response="e7cde06be406fd6926fa42ce1e7c4391"
Supported: replaces
User-Agent: A580 IP/022270000000
Allow-Events: message-summary, refer, talk
Content-Length: 0

<br>
15:26:47.406|.\CallCtrl.cpp(98)|Log2||CallCtrl::eek:nIncomingCall:[CM503013]: Call(83): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 04177*****@3cx.local tid=770eb27db9febcdfbb5073ec0edd229 cseq=INVITE [email protected]:5060 / 3 from(wire)<br>
15:26:47.406|.\CallCtrl.cpp(99)|Log2||CallCtrl::eek:nIncomingCall:[CM502001]: Source info: From: "211 Matt"<sip:[email protected]>;tag=500053534<sip:04177*****@3cx.local;user=phone><br>
15:27:19.093|.\Call.cpp(48)|Log5||??:Currently active calls [none]<br>
 
I pushed on and tried something I thought hadn't worked again and it worked perfectly.

My problem was I had the "domain" field in the phone wrong.
 
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