Aastra phones BLF get stuck on

Discussion in '3CX Phone System - General' started by tsukraw, Jan 14, 2014.

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  1. tsukraw

    tsukraw New Member

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    I have a customer who had a previous TrixBox phone system running Aastra phones.
    We replaced the system with 3CX and incorporated their existing Aastra phones into it and additional Grandstream phones.
    The grandstream phones do not have any issues but the Aastra phones from time to time will have the BLF/ Call Park stay on like there is a parked call. It is a sporadic issue and does not happen on them all at the same time. It might be 1 or 2 phones with the light on and all the others do not which would make me believe it is a phone issue of not clearing the notify to light it button...

    Has anyone ever ran into this before? I know Aastra phones are not in the supported list but like i said the customer had them prior.
    3CX v12/SP3
    Aastra 6721i running 3.3.1.2217
     
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  2. mlump

    mlump New Member

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    I have ran into this before, unfortunately i was never able to get this to work properly. I ended up having the customer use MyPhone to Park and Unpark.
     
  3. tsukraw

    tsukraw New Member

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    And you were using Aastra phones as well when you ran into it?
     
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  4. mlump

    mlump New Member

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    Yep, Aastra 6757i and 6739i phones.
     
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