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Abandoned Call

Discussion in 'Ideas' started by technologies, Feb 2, 2017.

Abandoned Call 5 5 8votes
5/5, 8 votes

  1. technologies

    Joined:
    May 11, 2016
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    We have a call center which have different teams of people, all calls come into one queue and then if everyone is busy it needs to go to another queue and so on. The issue is at the moment when moving queue to queue its listed as an abandoned call which is not correct - could this be changed please?

    Thanks

    Daryl
     
    mattebowman and jlinds like this.
  2. livn46

    Joined:
    Oct 24, 2014
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