- Joined
- Aug 30, 2012
- Messages
- 4
- Reaction score
- 0
Hi,
I'm facing problem, that calls during outgoing campaign are made and queued (so MOH is played to called) despite agents are Busy or On Break. This ends up in Abandoned call because people hangup after couple of seconds with MOH...
It is happening even with predictive dialler disabled.
What steps should I take to avoid such situation or maybe tune some options in Dialer Parameters ? I cant figure out what meaning have this options:
Answering delay:
Service percent:
Per-call dial timeout:
Agent inactivity timeout:
Dump all received Asterisk events:
Enable overcommit of outgoing calls:
Regards
Rafa?
I'm facing problem, that calls during outgoing campaign are made and queued (so MOH is played to called) despite agents are Busy or On Break. This ends up in Abandoned call because people hangup after couple of seconds with MOH...
It is happening even with predictive dialler disabled.
What steps should I take to avoid such situation or maybe tune some options in Dialer Parameters ? I cant figure out what meaning have this options:
Answering delay:
Service percent:
Per-call dial timeout:
Agent inactivity timeout:
Dump all received Asterisk events:
Enable overcommit of outgoing calls:
Regards
Rafa?