Has anyone found a way to handle abandoned calls decently with 3CX? So the problem that I am facing is that our managers dont like the fact that 3CX will only show the call as time stamped as it came in, not how long it sat in the queue. Ultimately for our metrics we are looking at finding a way to weed out the Abandoned Calls or calls that were under XX seconds ring time per say before they dropped off, to determine the metrics that we are really after. As far as my Community searching goes, and everything I am seeing unanswered \ abandoned calls all seem to be treated the same. The other question i have is so say I have a queue of 5 agents all logged in, all set to ring simultaneously. If that call is "abandoned" after it rings the agents does it make ever agent as a abandoned call or how does it choose whom is getting the "abandoned"? I know if you decline the popup every "decline" is also considered an abandoned, so trying to understand 3CX metric behind this.