Solved Ability to configure "Auto change status when idle" for users

Discussion in '3CX Phone System - General' started by Eder Pardeiro, Aug 5, 2017.

Tags:
Thread Status:
Not open for further replies.
  1. Eder Pardeiro

    Joined:
    Jul 8, 2017
    Messages:
    11
    Likes Received:
    0
    Hi,

    I have a problem with excessive abandoned calls. This occur when a user leave your table to lunch or any cause and don't change manually the status. He continue logged on in queue.

    I need 3cx interact with Windows changing automaticaly the status to Away when user not use the computer for X times or when user lock the windows session.

    How to do this?
     
  2. Panayiotis_3CX

    Panayiotis_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Apr 26, 2017
    Messages:
    165
    Likes Received:
    7
    Hello @Eder Pardeiro,

    The 3CX phone for Windows has this setting.

    Just go to Settings 2017-08-07_10h02_30.png > Configure Accounts > Double click on preferred account > Advanced Settings

    2017-08-07_10h03_22.png
     
Thread Status:
Not open for further replies.