Ability to Configure Holidays for different Inbound Rules

Discussion in 'Ideas' started by Ben Ryder, Apr 13, 2017.

Ability to Configure Holidays for different Inbound Rules 5 5 13votes
5/5, 13 votes

  1. Ben Ryder

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    We deal with Opticians. A lot of them have different holidays depending on the branch location and how busy they are. For example we have a branch closing for Easter and they don't re-open for 4 days, yet they have another branch which is open after 2 days.

    At the moment, i have to go into the inbound rule, delete all opening hours and set the out of hours message as their Easter holiday prompt as we can't do a generic holiday prompt as it would be the same for all branches. I then have to set myself a reminder to go back into the inbound rule and change it all back again the day before they re-open.

    It would be much better if you could set different holiday prompts for different inbound rules (like you can with the opening hours)
     
    sersis01 and Matt Marshall like this.
  2. DL_

    DL_

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  3. rb1

    rb1

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    That sounds like exactly what I want. The holiday Function is good, but you need to be able to specify which DIDs are effected. At the moment you can set one holiday and say if numbers are effected or not, but I want to set various holidays and say that dome DIDs are effected by one holiday and others by another.
     
  4. DL_

    DL_

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    @rb1

    So why can't you do that with the Voice Application Designer?
     
  5. GCollis

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    This should be standard and one should not have to purchase VAD to achieve setting holidays for individual inbound rules.