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Ability to exit call by name directory if no name is found

Discussion in 'Ideas' started by JasonNadeau, Mar 22, 2016.

Ability to exit call by name directory if no name is found 5 5 1votes
5/5, 1 vote

  1. JasonNadeau

    JasonNadeau Member

    Joined:
    Oct 14, 2015
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    If we're in the call by name directory and there's no name that matches what we're looking for, it would be good to have the ability to go back to the digital receptionist we were in so we can dial 0 for the operator or dial someone else's extension. Having to hang up and call back doesn't seem very efficient...

    Thanks !
     
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  2. bdarcyevans

    Joined:
    Apr 6, 2015
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    Yes please, we often have callers that have a go at the call by name feature but then learn the hard way that they don't know the correct spelling of the staff members last name.
     
  3. red45

    Joined:
    Nov 4, 2014
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    Any update on this? Seems pretty basic to have a break out rule for any menu, including dial by name?

    thanks,
    Chris