Ability to override extension rules from Queue

Discussion in 'Ideas' started by slsupport, Nov 16, 2015.

  1. slsupport

    Nov 16, 2015
    Likes Received:

    Recently we had a scenario where a user said I don't want my cell# to ring if a call comes to me via a queue.
    But if someone calls my DID directly it should dial the mobile# and extension# simultaneously.

    We finally achieved the functionality with a weird workaround because currently the queue overrides all extension rules except the simultaneous mobile# calling.

    We should have a option in the queue (almost like a simple check box) to allow the admin to override extension rules completely from a queue. This allow for greater flexibility based on many scenarios.