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Ability to Record Calls at Queue Level

Discussion in 'Ideas' started by voiphorizon, Jun 10, 2016.

  1. voiphorizon

    Joined:
    Feb 23, 2016
    Messages:
    25
    Likes Received:
    5
    Could we get the ability to record calls at the queue level ?

    As an example Agent A when receiving calls as part of the Sales Queue should automatically have all calls recorded, but when Agent A is receiving calls as part of the Tech Queue no calls should be recorded.

    Thanks,