- Joined
- Nov 17, 2010
- Messages
- 54
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(Digital Receptionist is not set up)
1. How to direct a "non-answered by any extension in a ring group call" to a company voice mailbox.
eg Ring Group 1 (RG1) has 2 extensions as members (Ext 10 and Ext 11).
An incoming call is directed to RG1. Nobody answers.
I cannot see how that call can be directed to a company mailbox. The options in 'Edit Ring Group'>'Destination if no answer' have no provision for that.
2. In 'Edit Ring Group'>'General'>'Ring Time (seconds) ' the seconds entered (say 10 secs) apply to each member of that ring group. So if there are say 10 members then the caller has to wait 100 sec before being put to a mailbox.
Surely there must be an option to limit the 'total wait time' for the caller.
1. How to direct a "non-answered by any extension in a ring group call" to a company voice mailbox.
eg Ring Group 1 (RG1) has 2 extensions as members (Ext 10 and Ext 11).
An incoming call is directed to RG1. Nobody answers.
I cannot see how that call can be directed to a company mailbox. The options in 'Edit Ring Group'>'Destination if no answer' have no provision for that.
2. In 'Edit Ring Group'>'General'>'Ring Time (seconds) ' the seconds entered (say 10 secs) apply to each member of that ring group. So if there are say 10 members then the caller has to wait 100 sec before being put to a mailbox.
Surely there must be an option to limit the 'total wait time' for the caller.