Abyss Web server error

Discussion in '3CX Phone System - General' started by stuart.rendall, Oct 26, 2010.

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  1. stuart.rendall

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    When trying to access the phone system using a web browser or the 'myphone' portal the following error message is displayed-

    Error 500

    Internal Server Error

    Powered by Abyss Web Server X1
    Copyright © Aprelium - 2001-2010

    The dedicated management console works fine - as does most other aspects of the system (v9.0.13545.592 SP.3).

    What would be the most practical things to investigate be?
     
  2. MichaelB

    MichaelB Member
    3CX Support

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    Hi, do you have an anti-virus installed where the 3cxPhonsystem is running?
    Error 500 - Internal Server means that abyss is constantly crashing due to an application running in your system.
    Please check and let me know.

    Thanks and Regards.
     
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  3. stuart.rendall

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    Yes, I performed a reinstall of the system and shortly after, the anti virus software determined the FGIDOTNET2.0.exe process as malware, and attempted to stop it.

    The anti virus log showed that it had done this previously when the problem had made itself apparent.
     
  4. MichaelB

    MichaelB Member
    3CX Support

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    Yes, please disable your antivirus from your system.
    Also you will need to install the 3cx Phone system again to avoid having missing files / corrupted.
    Thanks
     
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  5. abc123

    abc123 Active Member

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    If you need to leave your anti virus running, then get it to ignore the 3cx directories and abyss server.
     
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