We use 3CX in our stores with the following setup: Registers: Yealink T40P Back Room: Yealink T40P Office: Yealink T46G Portable: W52 PA: Snom PA1 On all our phones, we programmed a soft key to the paging group for all the above phones. This way the page is heard over the PA as well as on the phones. However, we discovered the following scenario: - Caller calls the store. - Employee answers and puts caller on hold. - Employee presses the soft key for the PA. - Employee can make announcement, but caller can be heard talking over the PA even though caller hears hold music. What should I set up differently? I'm guessing the problem is that hitting the soft key for the PA creates a conference call, even though the caller doesn't realize it since they hear hold music? Thanks.